A Chatbot for Your Business in Epsom: What You Can Build, and When a Simple One Is Enough
A chat widget on a website is one thing. Software that answers questions across email, web and WhatsApp and then hands over to a person is another.
To build a chatbot for your business in Epsom, decide whether you need a simple chat widget or an AI agent connected to your email, web and WhatsApp. Dean Keating, who owns this directory, builds the second kind remotely from Horndean, Hampshire; it is not an off-the-shelf chatbot product and it does not answer the phone.
When a simple chatbot is enough
If you only need a box on your website that answers five fixed questions, an off-the-shelf chatbot may do the job and cost you little effort. Pick that when the questions never change, nothing else in your business needs to know the answer and you are happy for people to be sent elsewhere for anything unusual.
When it is not
Trouble starts when the same questions arrive somewhere else. A guest asks on WhatsApp, another emails, a third uses the website. A widget on one page sees only one of them, and it cannot book anything or tell your team what was said.
What he builds
Dean Keating builds AI agents. They answer common questions across email, web and WhatsApp, sort and route messages, send confirmations and reminders, and escalate to a person when a question needs one. He installs them in the tools the business already uses, trains your staff and supports the set-up. It is installed for you, not handed over.
A hotel front desk, pictured
The directory lists one hotel under accommodation. Picture a small hotel or guesthouse. The same questions come in all week: is there parking, what time is check-in, is breakfast included, do you have a room on Saturday. Most have a stable answer you can approve in advance. An agent can give that answer straight away on whichever channel the guest used. A question about availability, a complaint or a special request goes to a member of staff with the conversation attached.
The hypothetical hotel keeps control of what the agent may say. That brief is written in the audit step.
What to settle first
- The answers you approve, in your wording.
- Which questions always go to a person.
- Where the conversation is stored and who can read it.
- How to switch it off.
Honest limits
He is based in Horndean, Hampshire, and works with Epsom and Surrey businesses remotely. The free first call leads to a plan you can use with or without him, and the cost is given afterwards with no published price list. Because he owns this directory, compare him with other chatbot builders before deciding.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Epsom.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Epsom.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Epsom, and works with Epsom and Surrey businesses remotely. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Epsom.co
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Free, no obligation. With Dean Keating, the publisher of Epsom.co. Based in Horndean, Hampshire; works with Epsom and Surrey businesses remotely.
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