An AI Receptionist for Salons and Clinics in Epsom: What It Does and Does Not Do
When your hands are in someone's hair or a pet's paw, the message still arrives. An AI receptionist handles that message, not the phone.
An AI receptionist for an Epsom business answers common questions and takes bookings by email, web chat and WhatsApp, then hands anything unusual to a person. Dean Keating, who owns this directory, builds one remotely from Horndean, Hampshire. It is not phone answering.
Who needs one
The directory lists four hairdressers and barbers and three vets. Their working day has the same shape: the person who would answer messages is busy with someone in the chair or on the table. Messages queue. Some customers wait, some do not.
What it handles
Questions with a stable answer: opening hours, where to park, whether walk-ins are welcome, what a first appointment involves. It can also offer a slot against your diary, send the confirmation and send a reminder before the day.
When someone sounds upset, asks something clinical, or wants something it cannot do, it passes the conversation to a person and says so.
What it does not do
Be clear about this when you compare providers. This service is not a call-answering service. Nobody rings a number and hears a voice. It works in written channels: email, the chat on your website and WhatsApp.
It is also not a chatbot product that you subscribe to and set up yourself. Dean Keating builds it, installs it in the tools you already use, trains your team and supports it afterwards.
Keeping it sounding like you
Ask any provider for sample replies. A salon's tone is nothing like a vet's. A short list of things it must never say, such as prices you have not approved, belongs in the brief.
Getting started
He is based in Horndean, Hampshire, and works with Epsom and Surrey businesses remotely. The first call is free and the audit that follows tells you whether a receptionist is the right first task or whether something simpler would help more. No price list is published; a cost follows the call.
As owner of this directory he is the seller here, so check others too. If you want a person on site to configure it, say so up front.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Epsom.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Epsom.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Epsom, and works with Epsom and Surrey businesses remotely. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Epsom.co
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Free, no obligation. With Dean Keating, the publisher of Epsom.co. Based in Horndean, Hampshire; works with Epsom and Surrey businesses remotely.
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