An AI Customer-Service Assistant for Epsom Restaurants and Takeaways
Hours, bookings, allergens, parking. The same handful of questions arrive every day. Here is how to stop answering them by hand.
To set up an AI customer-service assistant for a small business in Epsom, you need it connected to your email, web chat and WhatsApp with answers you have approved and a clear route to a person. Dean Keating, who owns this directory, builds this remotely from Horndean, Hampshire.
Hospitality is repetitive in a useful way
The directory lists eight restaurants, five cafes, five pubs and four takeaways. They get overlapping questions all week: opening times, whether there is a table, parking, menu details, whether a dish suits a particular diet.
On a big day the questions multiply. The Derby guide on this site tells visitors that pubs and restaurants fill up quickly after racing and that booking ahead helps. For a venue, that means a surge of near-identical messages in the days before.
What an assistant should do
Answer the stable questions straight away, from information you have approved. Take a booking request and put it in the diary. Send a confirmation and a reminder. Pass anything unusual, such as a complaint or an allergy query where a mistake matters, to a person.
That last point is the one to be strict about. Food-allergy answers should come from you, in your words, or go to a human.
What goes in the brief
- opening times and any holiday changes
- how bookings work and how many a table takes
- what it must never say
- who receives escalations, and how fast
The jobs on Dean Keating's list
Answering common questions across email, web and WhatsApp, sorting and routing messages, sending updates, confirmations and reminders, and escalating to a person.
Who builds it
He is based in Horndean, Hampshire, and builds it for Surrey businesses remotely. A free call, an audit, the build and install, then training and support. There is no price list.
Treat this page as the seller's description, since he owns this directory. A venue that wants someone on the premises should ask local providers too.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Epsom.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Epsom.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Epsom, and works with Epsom and Surrey businesses remotely. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Epsom.co
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Free, no obligation. With Dean Keating, the publisher of Epsom.co. Based in Horndean, Hampshire; works with Epsom and Surrey businesses remotely.
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